THIS IS SERVICE DESIGN THINKING

741.6047/S81

Marc Stickdorn

New Jersey: John Wiley & Sons , 2011

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Disponible en:

Chacarilla Javier Prado

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CONTENIDO: What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking -- Appendix.